A Fairy Tale Story Involving the Kodak P880

12 Oct

So would you like to hear the story about my camera problems? Then I shall tell you – in fairy tale story version.

Two years ago for Christmas, ye wonderful husband spent far too much money trying to surprise his beloved wife by purchasing her a digital SLR camera. He didn’t know much about cameras but since the couple had a smaller digital Kodak for a long time, he decided to buy the Kodak P880.


When she opened the box she was ecstatic – she’d always wanted a digital SLR and he’d spent more money than the couple had to buy it. The excitement, however, went away quickly when she realized that something was wrong with the camera. A shadow kept appearing on the lower part of the screen. So she saved a few of the photos on the cameras internal photo album and called Kodak, who told her to send it in.

She did and when it arrived things seemed to work a bit better. A clicking sound was still there, but she wasn’t going to belittle a gift that her husband had worked so hard to get for her. She figured she’d deal with it. She did, however, use the camera much less than she wanted to, as it frustrated her too much to use it frequently.

A few months after it came back from the camera repair company it started to breakdown again. This time she would turn the “on” button on and the camera would flicker on and then turn off. For a few weeks she thought it was a glitch that she was doing and then came to realize that it was the camera. A call to Kodak again and, after a bit of a battle, they agreed to look at it.

She sent it in and they sent it back claiming that NOTHING WAS WRONG. Well. A few weeks later she called them again and they agreed to look at the camera for a third time. This time it came back as repaired and with the claim that everything was fine (interestingly enough, when the woman called Kodak the third time they claimed to have no record of the second return. Interesting.)

So the camera came back and it…was still broken. Oh it took a week or two before the problem manifested itself again, but manifest itself it did and both the wife and the husband were unhappy. They called Kodak and dealt with people who didn’t understand English for hours before finally an email directly to Kodak managed to reach a higher level person who agreed to exchange the camera for an “identical refurbished one”. The wife was happy, as all she wanted was a camera that worked.

The old camera was sent in and, a few weeks later, the new camera arrived. And joy was felt around the house as the wife began using her camera constantly, taking photos and being happy with them. Until, one day, she did a little editing and realized that the camera had burned out pixels on it. There were anywhere from three to four burned out pixels on every photo, and some photos had burned out pixels as well as lightened pixels. To make matters worse, the camera was also started to do it’s “turn on/turn off” trick again.

Then, a few days later, when the wife and husband were at a wedding, the wife accidentally turned to the photo album and realized that the photos that she had taken when she first received the camera, in 2006, were still there. But wait, wasn’t this supposed to be a brand new refurbished camera? And since the photos were on the internal memory, shouldn’t they have NOT been there?

The wife called Kodak. Again. And was told by another person who couldn’t speak English that they were unsure why there was a problem with the camera, and why the old photos were still on the internal memory. The phrase, “I don’t know why Mrs. M” was uttered a dozen or more times.

After a 20 minute hold, the technician returned on the phone with the wife and said that she could have the camera fixed. “For $150 plus shipping“.

The wife politely thanked the woman and then asked why she should have to pay for a camera that hadn’t been working from the beginning. One that was never dropped or damaged in any way. One that was supposed to be replaced but obviously was not. The answer? “I’m sorry Mrs. M. I don’t know.”

So now the wife has been given the go-ahead by the husband (thanks to a few large projects she’s taking on) to get a new camera and she needs your help in deciding between them. Should it be the:

or the

Because you know that the wife will no longer be dealing with Kodak.

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7 Responses to “A Fairy Tale Story Involving the Kodak P880”

  1. Jenera October 13, 2008 at 1:29 am #

    I have the Canon xti and I LOVE LOVE LOVE it.

  2. Finn October 13, 2008 at 3:08 am #

    I love my XTi, too, but two things you should know:

    1. The XSi looks like it will be easier to use if you don’t know about aperture and shutter speed, etc. (although the XTi has presets too).

    2. The compact flash cards are expensive. The SD cards, not so much.

  3. Jenny Cisney October 13, 2008 at 12:35 pm #

    I saw your Twitter reply you posted yesterday and hustled over here to read your post. I am sorry you had this experience! 😦 Everyone I know that has P880s loves them. I am sending another person over here to read over your situation okay?

  4. Randi October 13, 2008 at 5:47 pm #

    Jenny – I appreciate you taking the time to read this. I hope that no one else has the experience that I have had. We had an old smaller digital Kodak for 5 years before we got the P880 and it worked beautiful, so having another Kodak that DIDN’T work and having so many problems with customer service has really got me to doubting Kodak, which I hate.

  5. PinkPiddyPaws October 13, 2008 at 7:12 pm #

    Ummm…. I don’t know diddly about cameras so I say go with Finn’s recommendations! 🙂

  6. Ron Baird October 13, 2008 at 8:02 pm #

    Greetings,

    Since I can’t tell who you are I cannot check our databases to see what is happening with your camera. No history?

    I will say a few things about the camera, however, as I found it to be an excellent camera. I work with Jenny and see her around often. She is our Chief Blogger.

    Let me go over the issues that you had in the past. When you got your camera, you noted that there were shadows at the bottom of the picture? did you have accessories attached at the time? It may be that you had an accessory wide angle lens in use, you could block the on board flash. Or, this may have from how the camera was held when taking flash pictures. Not having had a chance to see these pictures it is hard to analyze. The camera does have a nice flash at the top which is an asset.

    Your camera also allows the use of external flash and offers a flash synch connector as well for studio type flash.

    I am happy to review your issues further, but would need to know more about the details. You can reach me at ronbaird@kodak.com

    I have been here for 46 years and have been a photographer, writer (like you), website manager, project manager, and now work helping in the support world. Lets work together and see if we can’t fix these issues.

    Talk to you soon,

    Ron Baird
    the friendly Kodak guy

  7. Sensitive Man October 14, 2008 at 5:20 pm #

    I think they have made a bunch of enhancements from the XTi to the XSi. There’s also another new model the XS, which has some of the enhancements but not all and it costs less.

    Finn’s comment about SD cards vs CompactFlash is a plus for the XSi.

    Finally, there are some very good digital camera review sites.. Take a look at the reviews there. I did a post which links to many of them- http://sensitivemanspen.wordpress.com/2007/06/05/sensitive-mans-camera-review-sites/

    I do like Steve’s Digicams, and DPreview a nice comparison-
    http://www.dpreview.com/reviews/canoneos1000d/page2.asp

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